Straight answers

The things everyone asks.

What is a WETT inspection and who needs one?

A WETT inspection is a certified review of your wood-burning system — stove, fireplace, chimney and clearances — with a written report. Insurance companies and real-estate closings ask for it. Ours is $349.99 plus HST, takes about an hour, and the report is ready for your insurer.

How often should my chimney be swept?

Once a year for regular burners, or roughly every full cord of wood. If you can see glaze or buildup, don't wait. Sweeping is $349.99 + HST, takes 45–90 minutes, and we leave no mess — rotary tools and a HEPA vacuum.

Can you quote my chimney repair from a photo?

Yes — send a photo of your chimney through the booking form and we'll tell you honestly what it needs: crown, cap, sealing, waterproofing, liner or draft work. No photo? We'll look when we're in the area.

Are your wood stove installations insurance-approved?

Yes. Installations are done by WETT-certified installers to code, so the paperwork is right the first time. We handle the venting, the floor protection and the clearances, and you get the documents your insurer wants.

Are you licensed for gas fireplace work?

Yes — gas installs and service are done under TSSA registration. We size and run gas lines, pressure-test, leak-check, and commission the unit properly.

My gas fireplace won't light. Do you fix that?

That's the most common call we get: pilot out, won't ignite, soot or odour, weak flame. Book a gas fireplace service visit and we'll get it burning right.

What areas do you serve?

We're in Coldwater and work across Orillia, Barrie, Midland, Penetanguishene, Gravenhurst, Bracebridge, Muskoka, Georgian Bay, Wasaga Beach, Collingwood and the Parry Sound corridor. On an island? We do those too — tell us in the booking form.

Do you sell fireplaces and stoves?

Yes — we carry Urbana, Enviro, Stûv and Focus, from linear gas fireplaces to suspended sculptural wood fires. Browse the catalogue on this site or visit the Coldwater showroom by appointment.

How do I book?

Use the booking form on the contact page — pick your services, tell us about the job, attach photos if you like — or call (705) 345-5226. We'll reply with a proposed date and arrival window.

Where is your showroom?

11789 Hwy 12, Unit 2 in Coldwater, just off the highway. By appointment — book a visit and the espresso will be on.

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